Overview
At Ceyros, every piece is crafted with precision and passion. We stand behind the quality of our products and are committed to ensuring your complete satisfaction. If, for any reason, you are not fully satisfied with your purchase, we’re here to help.
Eligibility for Returns
You may request a return or exchange under the following conditions:
The item is unused, unworn, and in its original condition, including all tags and packaging.
The return request is made within 7 days of receiving your order.
Proof of purchase (order number or receipt) is provided.Please note:Items showing signs of wear, washing, or alteration cannot be returned.
For hygiene reasons, certain products (such as innerwear or accessories) are non-returnable.
Process for Returns
Email our support team at support@ceyros.com
Provide your order number, reason for return, and photographs (if applicable).
Once approved, we’ll provide a Return Authorization and instructions.
Ship the product back to our designated return address.
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping fees (if any) are non-refundable, except in cases of defective or wrong items sent.
Exchanges
Exchanges are offered for size, color, or product replacement (subject to availability).
If the desired replacement is unavailable, we will issue a refund or store credit.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
Notify us within 48 hours of delivery.
We will arrange a replacement or full refund, including return shipping.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account or contact your card provider.
If issues persist, please reach out to us for assistance.
Privacy Policy
At Ceyros, operated by Broncos Private Limited, we are committed to safeguarding your personal data.This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices outlined below.
Information We Collect:
1. Personal Information
Provided voluntarily during checkout or registration:
Name
Email address
Phone number
Billing & shipping address
2. Payment Information
Securely processed through trusted third-party payment providers.
We do not store your credit/debit card details.
3. Browsing & Device Data Collected automatically:
IP address
Browser & device type
Pages visited
Cookies & tracking data
How We Use Your Information
We may use your information to:
I. Process and fulfill orders
II. Communicate regarding purchases or support requests
III. Personalize shopping experience (product suggestions, offers)
IV. Improve website performance and services
V. Detect and prevent fraudulent or unauthorized activities
Information Sharing
We do not sell or trade your personal data.
Your information may only be shared with:
1. Trusted Service Providers
For order processing, delivery, payment, and analytics.
2. Legal Requirements
If required to comply with applicable laws or governmental requests.
All partners are contractually obligated to handle your data securely
3. Data Security
We implement industry-standard security practices to protect your information.
However, no transmission or electronic storage method is 100% secure.
4. Cookies & Tracking Technologies
We use cookies to:
Improve user experienceAnalyze traffic
Store preferences
You may disable cookies in your browser settings, but some features may not work correctly.
